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Privacy Policy

The company Ravolar Grupp OÜ undertakes to maintain and respect your privacy. The company will do everything possible to ensure that our personal data processing complies with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of personal data of natural persons during their processing and on the free movement of such data and on the repeal of Directive 95/46/EC (Personal Data General Protection Regulation).

The personal data controller of the website is Ravolar Grupp OÜ (registry code 10224806) with address Häälinurme 1, 75312 Peetri, Rae vald, Harjumaa, and e-mail

What personal data is processed

− name, telephone number and e-mail address;
− delivery address of goods and materials;
− bank account number;
− cost of goods and services and data related to payments (purchase history);
− customer support data.

For what purpose is personal data processed?

Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data such as e-mail, phone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).
The online store user’s IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics.

Legal basis

Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution). Data processing takes place with the customer’s consent to perform the following activities: to provide a service to the customer or to ensure the provision of a service. Ravolar Grupp OÜ may process the customer’s e-mail address in order to make campaign notifications and deliver newsletters and personal offers. At the same time, the Customer has the right to withdraw the consent given to Ravolar Grupp OÜ at any time. The withdrawal of consent does not affect the lawfulness of the processing based on the consent prior to the withdrawal.

Recipients to whom personal data is transferred

Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.
The name, phone number and e-mail address will be forwarded to the transport service provider chosen by the customer. If the goods are delivered by courier, the customer’s address is also transmitted in addition to the contact details.
If the accounting of the online store is performed by the service provider, then personal data is transferred to the service provider for accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

Security and data access

Personal data is stored on Ravolar Grupp OÜ servers, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated with the Privacy Shield framework.
Employees of the online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the online store and to provide customer support services.
The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.
Transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) is carried out on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.

Viewing and correcting personal data

Personal data can be consulted and corrections can be made in the user profile of the online store. If the purchase has been made without a user account, you can consult the personal data via customer support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.


Upon closing the customer account of the online store, personal data will be deleted, except in cases where it is necessary to keep such data for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history is stored for three years.
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
Personal data necessary for accounting are stored for seven years.


To delete personal data, you must contact customer support by e-mail. The deletion request will be answered no later than within a month and the data will be specified erasure period.


The request for the transfer of personal data submitted by e-mail will be answered within a month at the latest.
Customer support identifies the identity and informs about the personal data that is subject to transfer.

Direct marketing messages

The e-mail address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing messages, he must select the corresponding reference in the footer of the e-mail or contact customer support.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including profile analysis related to direct marketing, by notifying customer support by e-mail at (the corresponding information must be provided clearly and separately from any other information).

Solving arguments

Disputes related to the processing of personal data are resolved via the e-mail of the customer support mediation The supervisory authority is the Data Protection Inspectorate, Väike-Ameerika 19, 10129 Tallinn Estonia,

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